Need Help ?
How can I request a refund?
If you believe you've received a defective product, we're here to help. Please follow these steps to initiate the refund process:
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Contact Support: Reach out to our customer support team at Mvn.Ink@gmail.com within 24h of receiving your order.
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Provide Details: Clearly explain the issue with your product and provide supporting evidence such as images or a detailed description of the defect.
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Wait for Approval: Our team will review your request and respond with further instructions. Approval of refunds is subject to verification of the defect.
What qualifies for a refund?
We refund only defective products. We do not provide refunds for:
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Change of Mind: Please review your order carefully before confirming your purchase.
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Size or Color Issues: Ensure you have selected the correct size and color before placing your order.
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Shipping Delays: We are not responsible for delays caused by shipping carriers.
Need help with tracking your Order?
To track your order, follow these simple steps:
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Locate Your Tracking number: An email will be sent a few days after your purchase, [not immediately on the day of purchase] including a tracking number.​
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Visit the Universal Parcel Tracking Page: Go to this website: https://parcelsapp.com/en/tracking and enter your tracking number in the designated field.
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Real-Time Updates: The Universal Parcel Tracking page will provide real-time updates on your order's status and location. Simply input your tracking number to stay informed about the current progress of your shipment!
Other Questions:
Can I modify or cancel my order ?
Once an order is placed, modifications or cancellations are not guaranteed. Contact our support team immediately for assistance by email at Mvn.Ink@gmail.com or Dm us on Instagram.
Shipping Delays?
For customers in the US, your order will be produced and shipped by a US-based supplier. For our international customers, particularly those in Europe, we aim to route your order to a nearby supplier to minimize shipping time. However, this is subject to availability. If an exact match of your product is not available from our European suppliers, we will not be able to route your order locally. In such cases, European customers may experience a shipping time of 10 to 30 days from our other suppliers.
Further Help?
How can I contact customer support ?
For inquiries, please contact our dedicated customer support team via email at Mvn.Ink@gmail.com / Kindly allow up to 2 business days for a thorough response. Alternatively, for a quicker resolution, you can connect with us through our official Instagram or TikTok channels, where our response time is typically within 24 hours. Feel free to reach out at your convenience; we are committed to ensuring a positive shopping experience for you.
